The Regional Manager will spend a significant amount of time on-site at warehouse partners near their home market, working directly with warehouse teams to understand day-to-day operations, identify opportunities for improvement, and quickly resolve issues. This person will also travel to additional warehouse partners throughout their assigned region as needed.

Serving as a key connection between Flowspace and our warehouse partners, the Regional Manager will combine operational expertise, relationship management, data analysis, and hands-on problem solving to ensure our network delivers an exceptional experience for Flowspace customers. This builds on the core partner-management, SLA, escalation, quality, onboarding, and expansion responsibilities of the Regional Manager role.

What you'll do:

• Own the operational performance of warehouse partners across your assigned region, ensuring partners consistently meet Flowspace SLAs, quality standards, and customer expectations.
• Spend significant time on-site at warehouse partners in your local market, developing strong relationships with warehouse leadership and frontline teams and gaining a firsthand understanding of day-to-day operations.
• Track and analyze warehouse performance, identifying trends, risks, and opportunities for improvement.
• Triage and resolve operational escalations, partnering directly with warehouse teams and internal Flowspace teams to implement solutions quickly and effectively.
• Conduct warehouse visits, operational reviews, and audits to ensure Flowspace standards and processes are being followed.
• Partner with warehouse teams to improve inventory accuracy, receiving, fulfillment, shipping, and other critical operational workflows.
• Serve as the primary operational relationship owner for assigned warehouse partners, building strong partnerships while holding partners accountable for performance.
• Partner with Sales, Solutions, Customer Success, and other internal teams to effectively onboard and launch new merchants within your region.
• Support the onboarding of new warehouse partners and ensure they are operationally prepared to serve Flowspace customers.
• Lead training and education with warehouse partners around Flowspace technology, processes, product updates, and operational expectations.
• Identify opportunities to improve and expand existing warehouse partnerships.
• Use performance data and firsthand observations from warehouse visits to identify recurring issues and recommend scalable improvements across the network.
• Communicate warehouse performance, risks, escalations, and action plans clearly to internal stakeholders.
• Travel throughout your assigned region to support warehouse partners, launches, audits, escalations, and other operational needs.

• Regular local warehouse presence with additional regional travel

Who We’re Looking For: 

• 5+ years of experience in logistics, B2C fulfillment, warehousing, supply chain, or a related operational environment.
• Strong understanding of warehouse operations and fulfillment workflows, particularly in DTC.
• Previous experience managing a warehouse or fulfillment center is a plus.
• Experience managing external partners, vendors, customers, or accounts.
• Comfortable working on-site in fulfillment centers and taking a hands-on approach to solving operational challenges.
• Excellent critical-thinking and problem-solving skills, with the ability to move quickly when issues arise.
• Strong relationship-management skills and the ability to build credibility with warehouse associates, warehouse leadership, and internal stakeholders.
• Comfortable using data to evaluate performance, identify trends, and drive accountability.
• Excellent written and verbal communication skills.
• Strong organization and time-management skills with the ability to manage multiple warehouse partners, priorities, and escalations simultaneously.
• Ability to work independently, efficiently, and with a strong sense of urgency.
• Ability to collaborate effectively across multiple teams, locations, and time zones.
• These qualifications retail the experience, communication, critical-thinking, relationship-management, and urgency requirements from the previous Regional Manager position while putting greater emphasis on hands-on warehouse operations

Other Helpful Things To Know:

• This is a field-based role and requires regular on-site presence at Flowspace warehouse partners within driving distance of the employee’s home market and travel to other warehouses.
• Candidates should be located in or near one of Flowspace’s key logistics markets: Tri-State Area (NY/NJ/CT), Chicago, Texas, or Atlanta.
• Additional regional and overnight travel will be required to support warehouse partners, launches, audits, escalations, and other operational needs.
• Must be comfortable working regularly in active warehouse and fulfillment-center environments. (Generally 7am-3:30pm per standard warehouse hours)
• Must be able to operate traditional office equipment, including a laptop, keyboard, and phone.
• Must be comfortable using technology and communication tools such as Zoom and Slack.
• Must be able to work effectively across multiple teams and time zones within reasonable response-time expectations.

Join our team!

• Meaningful equity in a venture backed start-up. Everyone gets stock options!
• Competitive Salary
• Top of the line medical, vision, dental, and life insurance
• Flexible time off, plus a separate banks for sick time
• Paid parental leave
• Mental Health / Wellness benefits + discounts for certain programs
• Work From Home stipend, towards your home office
• 401K with matching
• A clear success path within the company. We want you to grow and lead with us!

At Flowspace, we know that the more inclusive we are, the better our work will be, and we strive to hire and retain talent that represents a variety of backgrounds, perspectives, and skill sets.

We are committed to equal opportunity employment and we take pride in encouraging diversity, equity, and inclusion across all of our teams, without regard to race, color, religion (including religious dress and religious grooming practices), sex, gender (including gender identity and gender expression), national origin, age, physical and mental disability, medical condition (including pregnancy, childbirth, breastfeeding and related medical conditions), genetic predisposition or carrier status, marital, parental or registered domestic partnership status, sexual orientation, transgender status, military or veteran status, or any other characteristic protected by applicable law.

Please note: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless otherwise directed or approved by our HR, Recruiting Department. Please do not forward resumes to our hiring managers or offices. Flowspace is not responsible for any fees related to unsolicited resumes/applications, that have not first been approved.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.